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FAQS

  • Who is Victoria Prime?

    We are a personal property management company, which means we work with you individually to discover what kind of rental you are looking for, and then we make it happen for you. We offer only the highest quality properties and service. Whether you are looking for furnished vacation homes or furnished condo rentals, we have properties ranging from one bedroom suites to three bedroom houses. Most are located in Victoria's Downtown Inner Harbour area, with several just outside of the downtown core and even a home at prestigious Bear Mountain.

  • Located on an island, how easy is it to get to Victoria? 

    Victoria and Vancouver Island are extremely accessible. Each day, more than 50 flights land at Victoria’s International Airport from Vancouver and Seattle airports, in addition to numerous direct flights from major Canadian and U.S. cities. Harbour-to-harbour flights from Seattle and Vancouver, by float plane or helicopter and an efficient ferry system between Victoria and the mainland make Victoria easier to get to than ever before.

  • How long is the ferry ride?

    1. The Lower Mainland (Tsawwassen) to Swartz Bay (30 minutes north of Victoria)
    BC Ferries - 1 hour 35 minutes.

    2. Seattle, W.A. to Victoria
    Victoria Clipper Ferry - 2 hours and 30 minutes.

    3. Port Angeles, W.A. to Victoria
    Coho Ferry - 1 hour and 35 minutes.

    4. Anacortes, W.A. to Sidney
    Washington State Ferries - 3 hours

    5. Friday Harbor (San Juan Island), W.A. to Sidney
    Washington State Ferries - 2 hours and 30 minutes.

    6. Bellingham, W.A. to Victoria
    Victoria San Juan Cruises - 3 hours.

  • Do I get to choose the exact vacation rental I will be staying in?

    Yes, with Victoria Prime the condo/house you see on the website is the specific one you will stay in. The pictures you see are true to the exact property.

  • Is parking extra?

    All of our condos and townhomes have secure, underground parking for one vehicle included in the rental. Our houses have parking on the property.

  • Is there an extra parking spot available for another vehicle?

    No. Pay parking at on-street meters is in effect daily from 9 a.m. – 6 p.m. On-street parking where there is no metre continues to be FREE from 6 p.m. – 9 a.m. and all day on holidays. Sunday on-street parking has a four-hour time limit, with a fee of $2 per hour in a 90-minute zone and $1 per hour in other areas of downtown. The City has five parkades with over 1,800 parking spaces. We offer electric vehicle charging stations, enclosed bicycle parking, as well as motorcycle parking at four of our parkades. Parking is billed in 15-minute increments and payment can be made by cash or credit card or with the ParkVictoria app.

  • What is the height of the Underground Garages?

    The maximum height for all underground parking garages ranges from 6'4" to 7'2" (1.93 m to 2.18 m). Please check to be sure your vehicle will fit in the garage before you reserve.
    *Please note that the maximum length of vehicle in the parking spots is 16-18 feet.

  • How do I make a reservation?

    You may reserve your property online 24/7 with our easy to follow, step-by-step process, or by calling our office at 250-208-9166 or 778-265-3367. Some properties require a 30 night minimum booking and may need to be reserved directly with our office.

  • What are the payment terms?

    An advance payment of 50% of the rental rate is required to reserve the desired dates. The advance payment will be applied toward the room rent. Payments outside of Canada may be made in the form of credit cards (Visa, MasterCard) or bank transfers. Bank money orders, cashier’s cheques or personal cheques are payment options (for Canadians only) payable to Victoria Prime. Cheques must be secured by a credit card authorization while en route. Email transfers (Canadian banks only) can be sent to contact@victoriaprime.com. The advance payment is not a damage deposit. The BALANCE OF RENT is due thirty (30) days before your arrival date. All payments are in CANADIAN DOLLARS. For multi month rentals, 50% of the first month is due at time of booking, with the balance of the first month due 30 days before arrival. Subsequent month rents are due the first of the month previous.

  • Will there be any problems with my non-Canadian credit card?

    Occasionally US credit cards are declined for cross-border transactions, due to extra security measures taken by the banks. We recommend that you let your bank know that you will be traveling to Canada, and for which dates you will be here, so that they will make that note on your file and allow you to use your credit card to book your accommodation and then to continue using it when in Victoria.

  • What is your cancellation policy?

    We have a 30 day cancellation policy. If you cancel with 30 days or more until you arrive, you get a full refund less $50.

  • Does Victoria Prime offer cancellation or any other insurance?

    No. That is the renter's personal responsibility. Victoria Prime will not be held responsible for cancellations for ANY reason. Please protect yourself.

  • Is there a contract to sign?

    We require an electronically signed vacation rental agreement on file for all of our guests. It will be included in your reservation confirmation and outlines all of the terms and conditions. We ask you to read it over, enter the names of the guests who are coming in the space provided and then electronically sign the document a little further down.

  • Why do I have to give my credit card number?

    All guests have a credit card authorization on file, just like at a hotel. This guarantees cheques that are en route and is held in case of any damages.

  • Will you send me a reminder when my last payment is due?

    Yes, you will receive a reminder email about 32 days prior to arrival, when your final balance is due. You will then receive a confirmation of Paid In Full. Multi month renters will get reminders at the appropriate time. Each month's payment is due the 1st of the month previous. You will also get an email 14 days before arrival, that introduces you to your VP Rep, who will contact you to make an arrival plan.

  • Do you offer early or late check ins?

    Check ins are between 4:00 and 10:00 pm PST. Occasionally we are able to offer earlier check ins but there are no guarantees. Please check with your VP Rep. Unfortunately we aren't able to offer check ins later than 10:00 pm PST.

  • I have some questions. What do I do to get the answers?

    Our website offers a ton of information and may even answer questions that you haven't thought of yet. Alternately, you can phone or email us directly to get your answers.

  • How do I check into the accommodation?

    Driving Directions are included on your Payment Received and Check In Instructions emails to assist you in finding your rental from the main arrival spots on the Island; Victoria International Airport, Swartz Bay Ferry, Anacortes Ferry, Coho Ferry and the Victoria Clipper. Check in time is between 4:00 and 10:00 pm PST. We ask for your understanding that we may have to stagger check ins if there are several who wish to check in right at the 4 pm time. We personally meet and great everyone at the property, provide an orientation and make sure that you know how to do everything before leaving you to enjoy your stay.

  • Are there restaurants and shopping near the property?

    Yes, grocery stores, drug stores, and restaurants are located close to all of our rentals. For your convenience we have also included a Guest Directory in the House Book of each of our properties, that lists a variety of choices with addresses and phone numbers. Our website has a list of restaurants by category. Your Representative can assist you with suggestions on what to see and do. NOTE: Due to covid, some stores and restaurants may have closed down or are not open, due on health guidelines and restrictions.

  • Do I need to clean the home?

    No, you are our guest, and all the properties are professionally cleaned and inspected prior to your arrival. There is a mop, vacuum, broom, washing machine, dryer, dishwasher and dust pan in the home for you should you wish to do a quick touch up during your stay. If you would like a mid-stay clean, it can be arranged through our office.

  • What amenities are provided?

    All of our properties are fully equipped including coffee pot, toaster, dishes, pots and pans as well as blender. Kitchens have adequate dishes and cooking utensils for the property’s maximum occupancy. We provide a starter supply of toilet paper, bath soap, dishwasher detergent, laundry detergent, paper towels and facial tissue. Guests are responsible for replenishing their own additional products during their stay. You just need to move in, unpack your suitcase and enjoy all of what Victoria has to offer.

  • Do I need to bring towels and linens?

    We provide you with the linens and towels. Each property has two sets of linens for each bed and ample towels. You may need to bring a beach towel if the beach is in your plans.

  • Are the rentals non-smoking?

    Yes, all our properties are non-smoking. In fact City/Strata bylaws dictate that there is no smoking of any kind, including marijuana and e cigarettes, inside, outside, on balconies or even within 7 metres (23 feet) of all buildings. Fines are enforced.

  • Do you allow pets?

    Generally all of our properties are not pet friendly. There are a few that may consider a small hypo allergenic dog. Please inquire before renting.

  • Is High Speed Internet and Phone Included?

    Yes, all of our properties have fast and high wireless internet capacity. All properties have HDTV. Most have a phone, which is limited to local calls only. Long distance packages can be purchased for longer stays if desired. A comprehensive package of cable channels is included with your service. All are Netflix accessible with your own login.

  • Are there laundry facilities?

    All but one of our properties have a washer and dryer located in suite. Laundry soap and dryer sheets are provided.

  • Where can I rent sports and baby equipment?
  • What do we need to do at check out time?

    Check out time is up to 11:00 am. We will send you a Departure email with instructions on the process. We ask if you can let your Representative know 24 to 48 hours prior to check out, your exact departure time so we may schedule our clean team.

  • If I Have A Problem With The Home What Do I Do?

    We are always here to ensure you have a wonderful stay with us. We will leave you with a number to call in the unlikely event you need our assistance. We will help you out as quickly as we can, day or night.

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