FAQS

We are a personal property management company, which means we work with you individually to discover what kind of rental you are looking for, and then we make it happen for you. We offer only the highest quality properties and service. Whether you are looking for furnished vacation homes or furnished condo rentals, we have properties ranging from one bedroom suites to three bedroom houses. Most are located in Victoria's Downtown Inner Harbour area, with several just outside of the downtown core and even a home at prestigious Bear Mountain.

Victoria and Vancouver Island are extremely accessible. Each day, more than 50 flights land at Victoria’s International Airport from Vancouver and Seattle airports, in addition to numerous direct flights from major Canadian and U.S. cities. Harbour-to-harbour flights from Seattle and Vancouver, by float plane or helicopter and an efficient ferry system between Victoria and the mainland make Victoria easier to get to than ever before.

1. The Lower Mainland (Tsawwassen) to Swartz Bay (30 minutes north of Victoria)
BC Ferries - 1 hour 35 minutes.

2. Seattle, W.A. to Victoria
Victoria Clipper Ferry - 2 hours and 30 minutes.

3. Port Angeles, W.A. to Victoria
Coho Ferry - 1 hour and 35 minutes.

4. Anacortes, W.A. to Sidney
Washington State Ferries - 3 hours

5. Friday Harbor (San Juan Island), W.A. to Sidney
Washington State Ferries - 2 hours and 30 minutes.

6. Bellingham, W.A. to Victoria
Victoria San Juan Cruises - 3 hours.

Yes, with Victoria Prime the condo/house you see on the website is the specific one you will stay in. The pictures you see are true to the exact property.

All of our condos and townhomes have secure, underground parking for one vehicle included in the rental. Our houses have either parking on the property or residential street parking is available.

No. Pay parking at on-street meters is in effect daily from 9 a.m. – 8 p.m. On-street parking where there is no metre continues to be FREE from 8 p.m. – 9 a.m. and all day on holidays. Sunday on-street parking has a four-hour time limit, with a fee of $2 per hour in a 90-minute zone and $1 per hour in other areas of downtown. The City has five parkades with over 1,800 parking spaces. We offer electric vehicle charging stations, enclosed bicycle parking, as well as motorcycle parking at four of our parkades. Parking is billed in 15-minute increments and payment can be made by cash or credit card or with the ParkVictoria app.

The maximum height for all underground parking garages ranges from 6'4" to 7'2" (1.93 m to 2.18 m). Please check to be sure your vehicle will fit in the garage before you reserve.
*Please note that the maximum length of vehicle in the parking spots is 16-18 feet.

You may reserve your short term rental property (stays less than 30 days) online 24/7 with our easy to follow, step-by-step process, or by calling our office at 250-208-9166. Some properties require a 30 or 90 night minimum booking and may need to be reserved directly with our office.

For stays less than 30 days, 50% of the reservation value is required to reserve the desired dates. The balance of the reservation value is due thirty (30) days before your arrival date. All payments are in CANADIAN DOLLARS. For stays of 30 days and longer, 50% of the first month + fees is due at time of booking, with the balance of the first month due 60 days before arrival. Subsequent month rents are due 60 days before the start of the subsequent month.

We charge a cleaning fee for each reservation as well as an administration fee. The administration fee is 5% on the rental rate when paying by credit card. The administration fee is reduced to 1.5% when paying by e-transfer. E-transfer payments apply to stays of 15 days and longer.

In order to combat fraudulent credit card transactions, we apply the Address Verification System on all credit card transactions. In order for your credit card payment to pass the address verification, the address provided under your reservation should be the address registered on the credit card used.

Occasionally US credit cards are declined for cross-border transactions, due to extra security measures taken by the banks. We recommend that you let your bank know that you will be traveling to Canada, and for which dates you will be here, so that they will make that note on your file and allow you to use your credit card to book your accommodation and then to continue using it when in Victoria.

For minimum 3-day and minimum 30-day stays, If you cancel more than 30 days before your arrival, you will receive a full refund of your initial deposit minus a $100 cancellation fee. If you cancel your reservation 30 days or less before your arrival, you will forfeit any payments made for the nights booked during the first month of your stay, starting from your arrival date. For minimum 90-day stays, If you cancel your reservation more than 60 days before your arrival date, you will receive a full refund of your initial deposit minus a $100 cancellation fee. If you cancel your reservation 60 days or less before your arrival date, you will forfeit all payments made as all payments become non-refundable once you cancel in this 60-day period. For any cancellations beyond the first 90 nights of your stay, a 30-day notice is required.

No. That is the renter's personal responsibility. Victoria Prime will not be held responsible for cancellations for ANY reason. Please protect yourself.

We require an electronically signed vacation rental agreement on file for all of our guests. It will be included in your reservation confirmation and outlines all of the terms and conditions. We ask you to read it over, enter the names of the guests who are coming in the space provided and then electronically sign the document a little further down.

For stays of 14 days and less, all guests will have a credit card authorization on file, just like at a hotel. This in case of any damages during your stay. Stays of 15 days and more require the payment of a refundable security deposit. In addition, for stays of 15 days and more, you will be offered the choice between two payment methods; payment by credit card or payment by e-transfer. When paying by e-transfer, the administration fee is reduced from 5% to 1.5% on the rental rate.

Yes, you will receive a reminder email about 32 days prior to arrival, when your final balance is due. You will then receive a confirmation of Paid In Full. Multi month renters will get reminders at the appropriate time. You will also receive a check-in instructions email and text 7 days before arrival in order for you to prepare for your arrival. The email and text messages also include the link to the online Guest Book which includes clear check-in instructions.

Self-Check ins are as from 4:00 pm PST. Host-led Check ins for selected properties are between for 4:00 and 8:00 pm PST. Unfortunately we aren't able to offer Host-led Check ins later than 8:00 pm PST. Occasionally we are able to offer earlier check ins (both Self and Host-led) but there are no guarantees.

Our website offers a ton of information and may even answer questions that you haven't thought of yet. Alternately, you can phone or email us directly to get your answers. Or simply text us on the guest communication text number +1 778-608-3700.

Driving Directions are included in the online Guest Book for which you will be sent a link by email and by text message 7 days prior to the check-in date. The detailed check-in information in the online Guest Book will assist you in finding your rental from the main arrival spots on the Island; Victoria International Airport, Swartz Bay Ferry, Anacortes Ferry, Coho Ferry and the Victoria Clipper. Check in time is between 4:00 and 8:00 pm PST for host-led check-in and as from 4:00 pm PST for self-check-in.

Yes, grocery stores, drug stores, and restaurants are located close to all of our rentals. For your convenience, we have also included a Directory in the online Guest Book that lists a variety of choices with addresses and phone numbers. Our website has a list of restaurants by category. We can assist you with suggestions on what to see and do.

No, you are our guest, and all the properties are professionally cleaned and inspected prior to your arrival. There is a mop, vacuum, broom, washing machine, dryer, dishwasher and dust pan in the home for you should you wish to do a quick touch up during your stay. If you would like a mid-stay clean, it can be arranged through our office.

All of our properties are fully equipped including coffee pot, toaster, dishes, pots and pans as well as blender. Kitchens have adequate dishes and cooking utensils for the property’s maximum occupancy. We provide a starter supply of toilet paper, bath soap, dishwasher detergent, laundry detergent and paper towels. Guests are responsible for replenishing their own additional products during their stay. You just need to move in, unpack your suitcase and enjoy all of what Victoria has to offer.

We provide you with the linens and towels. You may need to bring a beach towel if the beach is in your plans.

Yes, all our properties are non-smoking. In fact, City/Strata bylaws dictate that there is no smoking of any kind, including marijuana and e cigarettes, inside, outside, on balconies or even within 7 metres (23 feet) of all buildings. Fines are enforced.

Generally all of our properties are not pet friendly. There are a few that may consider a small hypo allergenic dog. Please inquire before renting.

Yes, all of our properties have fast and high wireless internet capacity. All properties have HDTV. Most have a phone, which is limited to local calls only. Long distance packages can be purchased for longer stays if desired. A comprehensive package of cable channels is included with your service at most of our properties. All are Netflix accessible with your own login.

All but four of our properties have a washer and dryer located in suite. The properties without in-suite laundry facilities do have access to a common laundry facility at the premises or building. Laundry soap is provided.

We are very often asked where to rent all kinds of things in Victoria. The most frequently requested items are bicycles, kayaks, canoes, and baby cribs or pack and plays.

Bicycles:

• Trek Bicycle Store Victoria
• Sports Rent BC

• Ocean River Water Sport Rentals

• Wee Travel

Check out time is up to 11:00 am. We will send you a departure text message with instructions on the check out process. In the text message, we will also ask you to let us know your exact departure time so we may schedule our clean team.

We are always here to ensure you have a wonderful stay with us. We will leave you with a number for you to communicate with us in the unlikely event you need our assistance. We will help you out as quickly as we can, day or night.