NOTE FOR 2019:  As Victoria is a vibrant, growing city there is construction of several buildings going on in the downtown core. This means that there is going to be more than the typical amount of downtown noise.  We apologize for this but it is beyond our control.


Who is Victoria Prime?  We are a personal property management company, which means we work with you individually to discover what kind of rental you are looking for, and then we make it happen for you.  We offer only the highest quality properties and service.  Whether you are looking for furnished vacation homes or furnished condo rentals, we have properties ranging from beach houses to one bedroom suites in Victoria's Downtown Inner Harbour and everything in between.

Located on an island, how easy is it to get to Victoria?  Victoria and Vancouver Island are extremely accessible.  Each day, more than 50 flights land at Victoria’s International Airport from Vancouver and Seattle airports, in addition to numerous direct flights from major Canadian and U.S. cities.  Harbour-to-harbour flights from Seattle and Vancouver, by float plane or helicopter and an efficient ferry system between Victoria and the mainland make Victoria easier to get to than ever before.

How long is the ferry ride?
1. The Lower Mainland (Tsawwassen) to Swartz Bay (30 minutes north of Victoria)
BC Ferries - 1 hour 35 minutes.
2. Seattle, W.A. to Victoria
Victoria Clipper Ferry - 2 hours and 30 minutes.
3. Port Angeles, W.A. to Victoria
Coho Ferry - 1 hour and 35 minutes.
4. Anacortes, W.A. to Sidney
Washington State Ferries - 3 hours
5. Friday Harbor (San Juan Island), W.A. to Sidney
Washington State Ferries - 2 hours and 30 minutes.
6. Bellingham, W.A. to Victoria
Victoria San Juan Cruises - 3 hours.

Do I get to choose the exact vacation rental I will be staying in?  Yes, with Victoria Prime the condo/house you see on the website is the specific one you will stay in.  The pictures you see are true to the exact property.

Is parking extra?  All but one of our condos and townhomes have secure, underground parking for one vehicle included in the rental.  Our houses have parking on the property or street parking.

Is there an extra parking spot available for another vehicle?  No.  Parking on the street is free from 6pm to 9 am and all day Sunday.  Daytime parkade parking price may vary with parkade but is approximately $11.50 per day.

What is the height of the Underground Garages?  The Juliet and the Duet have a height of 7 feet.  The Era, Union and Superior are 6 feet 10 inches. The Astoria, Belvedere, Corazon, Falls, Sovereign and Superior is 6 feet 8 inches.  Dockside Green's height is 6 feet 7 inches.  Denby Place is 6 feet 6 inches.
*Please note that the maximum length of vehicle in the parking spots is 18 feet.

How do I make a reservation?  You may reserve your property online 24/7 with our easy to follow, step-by-step process, or by calling our office at 250-208-9166 or 778-265-3367.

What are the payment terms?  An advance payment of 50% of the rental rate is required to reserve the desired dates. The advance payment will be applied toward the room rent. Payments outside of Canada may be made in the form of credit cards (Visa, MasterCard) or bank transfers. Bank money orders, cashier’s cheques or personal cheques are payment options (for Canadians only) payable to Victoria Prime. Cheques must be secured by a credit card authorization while in route. Email transfers (Canadian banks only) can be sent to [email protected] The advance payment is not a damage deposit. The BALANCE OF RENT is due sixty (60) days before your arrival date. All payments are in CANADIAN DOLLARS. All reservations will be charged a Booking Fee.

Will there be any problems with my non-Canadian credit card?  We are seeing a large number of US credit cards being declined for cross-border transactions, due to extra security measures taken by the banks.  We recommend that you let your bank know that you will be traveling to Canada, and for which dates you will be here, so that they will make that note on your file and allow you to use your credit card to book your accommodation and then to continue using it when in Victoria.

What is your cancellation policy?  We have a 60 day cancellation policy.  If you cancel outside with 60 days or more until you arrive, you get a full refund less $50.  If you cancel within the 60 day period, we will refund you any part that we are able to re-rent.

Does Victoria Prime offer cancellation or any other insurance?  No.  That is the renter's personal responsibility.  Victoria Prime will not be held responsible for cancellations for ANY reason. Please protect yourself.

Is there a contract to sign?  We require a signed vacation rental agreement on file for all of our guests.  It will be included in your reservation confirmation and outlines all of the terms and conditions.  We ask you to print off the signature last page, fill out, sign and either scan and email or snail mail a copy back to us.  Or you can simply reply to the confirmation email stating you have read and agree with the terms and conditions and list the names of the guests who will be staying.
We also accept fax.

Why do I have to give my credit card number?  All guests have a credit card authorization on file, just like at a hotel.  This guarantees cheques that are en route and is held in case of any damages.

Will you send me a reminder when my last payment is due?  Yes, you will receive a reminder email 60 days prior to arrival, when your final balance is due.  You will then receive a confirmation of Paid In Full.  You'll also get an email that introduces you to your concierge, who will contact you to make an arrival plan.

Do you offer early or late check ins?   We strive to do our best to accommodate everyone’s individual needs and preferences in this regard.  We don’t always have that ability if there is a same day turnover however.  Your concierge can work with you to try to accommodate special requests but there are no guarantees.  

I have some questions. What do I do to get the answers?  Our website offers a ton of information and may even answer questions that you haven't thought of yet. Alternately, you can phone or email us directly to get your answers.
 
How do I check in to the accommodation?
  Driving Directions are included on your Paid In Full confirmation email to assist you in finding your rental from the main arrival spots on the Island; Victoria International Airport, Swartz Bay Ferry, Anacortes Ferry, Coho Ferry and the Victoria Clipper.  Check in time starts at 4:00 pm.  We personally meet and great everyone at the property, provide an orientation and make sure that you know how to do everything before leaving you to enjoy your stay. 

Are there restaurants and shopping near the property?  Yes, grocery stores, drug stores, and restaurants are located close to all of our rentals.  For your convenience we have also included a Guest Directory in the House Book of each of our properties, that lists a variety of choices with addresses and phone numbers.  Our website has a list of restaurants by category and stars mark our favourites.  Your concierge can assist you with suggestions on what to see and do.

Do I need to clean the home?  No, you are our guest, and all the properties are professionally cleaned and inspected prior to your arrival.  There is a mop, vacuum, broom, washing machine, dryer, dishwasher and dust pan in the home in case you need to do a quick touch up on your stay.  If you would like a mid-stay clean, it can be arranged through Liz or Maureen in the office.

What amenities are provided?  All of our properties are fully equipped including coffee pot, toaster, dishes, pots and pans as well as blender.  Kitchens have adequate dishes and cooking utensils for the property’s maximum occupancy. We provide a starter supply of toilet paper, bath soap, dishwasher detergent, laundry detergent, paper towels and facial tissue.  Guests are responsible for replenishing their own additional products during their stay.  You just need to move in, unpack your suitcase and enjoy all of what Victoria has to offer.

Do I need to bring towels and linens?  We provide you with the linens and towels.  Each property has two sets of linens for each bed and ample towels.  You may need to bring a beach towel if the beach is in your plans.

Are the rentals non-smoking?  Yes, all our properties are non-smoking.  In fact City/Strata bylaws dictate that there is no smoking inside, outside, on balconies or even within 30 feet of all buildings  Fines are enforced.

Do you allow pets?  Pets are considered in select properties on an individual basis. It would have to be organized at the time of booking and we would require a Pet Addendum be filled out with references. There is an additional $250 pet cleaning fee required, charged at time of booking.

Is High Speed Internet and Phone Included?  Yes, all of our properties have fast and high wireless internet capacity.  All properties have HDTV as well as a phone, which is limited to local calls only.  Long distance packages can be purchased for longer stays if desired.  A comprehensive package of cable channels is included with your service.

Are there laundry facilities?  All of our properties have a washer and dryer located in suite.  Laundry soap and dryer sheets are provided.

Where can I rent sports and baby equipment?  We are very often asked where to rent all kinds of things in Victoria.  The most frequently requested items are bicycles, kayaks, canoes, and baby cribs or pack and plays. 

Bicycles: The Pedaler
                 Trek Bicycle Store Victoria
                 Sports Rent BC
                 Cycle BC

Water Sports: Ocean River Water Sport Rentals
                           Selkirk SwitchBridge Tours and Rentals

Baby Equipment Rentals:  Wee Travel
                                                  Abra Kid Abra

                                        
What do we need to do at check out time?  Check out time is up to 11:00 am. We ask if you can let your concierge know 24 to 48 hours prior to check out, your exact departure time and they will be there to collect the keys and bid you farewell.

If I have a problem with the home what do I do?  We are always here to insure you have a wonderful stay with us.  We will leave you with a number to call us in the unlikely event you need our assistance.  We will help you out as quickly as we can, day or night.